Chairs are not allowed into the arena for Plymouth Summer Sessions. This includes the VIP Garden.

Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous. However, you cannot bring an umbrella, so please dress appropriately. The show will continue to go ahead if it rains and there will be no refunds offered should you chose to leave due to weather. The show will only be cancelled or stopped if the weather becomes dangerous.

Under 16s must be accompanied by an adult aged 18 and over who has their own ticket. Children aged 2 and under can attend for free and don’t require a ticket. All other children must have a full price ticket to enter the festival.

Yes, if available, official merchandise will be available to purchase within the festival.

Food and drink are not permitted however there are food and drink concessions within the event.

1 x sealed water bottle is permitted per person max 500ml

1 x empty reusable water bottle is permitted.

There will be free water re-fill stations at the venue.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Animals are not permitted on site, with the exception of registered assistance dogs.

Please get in touch here if you are bringing a registered assistance dog.

No, all food concessions and bars are cashless.

Yes, please fill in this form.

One of the team will review and be in touch if necessary.

Please can you also add the below..

You can apply to perform at our festival by filling in this form.

One of the team will review and be in touch if necessary.

If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows

Please fill in this form with the relevant information

This will be passed onto the relevant department who will be in touch if necessary.

You can apply for charity tickets by filling out this form.

One of the team will review and be in touch if necessary.

If you do not hear from us, unfortunately we was unable to carry out your request on this occasion.

You are now able to pay for your tickets in instalments on Ticketmaster using Klarna.

Klarna offers two options to customers depending on your order value. You can either split your payments in to 3 instalments using the ‘Split by 3 option’ or using the ‘Slice It’ option you can pay in 6,9 or 12 instalments.

The Klarna payment plan options available for your order will display as you proceed to the checkout on Ticketmaster. Please ensure you read the Klarna terms and conditions before proceeding with your payments as you may be subject to a credit search and interest charges using the ‘Slice It’ option.

Find more information about the Klarna payment plan HERE

Tickets are non-refundable. Please refer to the terms and conditions on the ticket agent’s website.

More information on this will be released in due course.

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.
Companion tickets must be selected with an accessible ticket as they cannot be requested on their own.
Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.
If your request for a companion ticket is not approved, the access team can advise on the procedure.

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:

Any level of DLA
Any level of PIP
Medical professional’s letter
Armed forces independent payment
War disablement pension
D/Deaf or blind registration
Nimbus access card
Blue Badge – Only accepted as adequate evidence for accessible car parking.

Further information is available HERE

An ambulant ticket is for customers who have a medical requirement for an essential companion to attend the festival.
Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket. 

Accessible toilets are situated at the accessibility viewing platform and main toilet blocks.

The accessible viewing platform is available for customers with a wheelchair accessible ticket. It is raised platform located with prime view of the stage. There are accessible toilets and a changing unit located nearby.

This area is for customers who require a wheelchair to make their experience comfortable.
The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.

If you require a BSL interpreter, please purchase a hearing impairement ticket and contact us HERE

The accessibility viewing area is a area where chairs are provided.
This area is for customers who have an specific medical requirement to make their experience comfortable.

Companions are welcome to use the seating in the viewing area unless an access customer requires a seat.

The accessible viewing area is not on the raised platform.
To purchase a ticket for the accessible viewing area please purchase an ambulant ticket.

Plymouth Summer Sessions is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

You are permitted to bring required medication into Plymouth Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Chairs are not allowed into the arena for Plymout Summer Sessions. This includes the VIP Garden.

Assistance dogs are permitted on site. Please get in touch here if you are bringing a registered assistance dog.

Please note that Plymouth Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.
If you have any questions, please contact us HERE

https://smmrsessionssupport.zendesk.com/hc/en-gb/requests/new?ticket_form_id=18434861650327

There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the arena.
1 x sealed soft drink bottle is permitted per person max 500ml
1 x empty reusable water bottle is permitted.
If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
Please help Plymouth Summer Sessions to reduce plastic and bring a re-usable water bottle if you wish.

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

You are permitted to bring required medication into Plymouth Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival.

We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.

Small personal umbrellas are allowed, however large parasols and golf sized umbrellas will not be permitted.

Any cameras that are deemed as “Professional” will not be permitted into the arena.

Permitted:
Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)

Not Permitted:
Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks

The event arena and surrounding areas are covered by CCTV.

Once you leave the festival arena you will not be allowed back in.