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ACCESSIBLE INFORMATION

ACCESSIBLE INFORMATION

We want Glasgow Summer Sessions to be an event that is accessible for all. 

Summer Sessions has a dedicated Accessibility Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities. 

Please note the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on accessgla@smmrsessions.com. 

Please let us know in advance of the show if you have any specific access requirements for attending the show. 

If you wish to apply for any of the accessible facilities at Glasgow Summer Sessions, including a free Essential Companion ticket, you must now have either a ‘Access Pass’ or be a current Access Card holder. 

Applications for the Access Pass will be submitted through Nimbus Disability. This is a free pass that will be valid for 3 years, so you will be able to use this at subsequent events. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond! You can find out more about Nimbus and the Access Card by clicking here. 

"Roadmap graphic showing the six steps to arrange accessibility for Glasgow Summer Sessions. Step 1: Buy your ticket. Step 2: Apply for a Nimbus Access Card or Digital Access Pass (skip if you already have one). Step 3: Once approved, complete the Accessible Application Form. Step 4: Accessibility team processes your application and sends confirmation email. Step 5: You’re all set – accessibility guide will be sent closer to the event, with support available. Step 6: Get excited for your festival experience.

  1. Still need to buy your ticket? Tickets can be found here. 

  

  1. Already have a valid Nimbus Access Card? Skip to step 3! 

Don’t have a Nimbus Access Card? 

You will need to click here to register for a free Nimbus x Summer Sessions Access Pass 

This is issued by the Nimbus team and will be valid for 3 years to use at our future festivals. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond! 

3. I have an Access Card or Access Pass – what do I do now? 

All you will need to do now is click here to complete the Accessible Application form 

Please have your Access Card or Access Pass ID number handy as you’ll need to input this on your application form. 

4. I have completed the Accessible Application form – what do I do now? 

The Summer Sessions Accessibility Team will review your application and contact you once it has been processed. 

Access to the accessible facilities will be allocated by the accessibility team, based on your requirements.  

Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones or healing injuries. If you have a temporary impairment, please be aware that there will be a lot of walking at Summer Sessions. 

ESSENTIAL COMPANION TICKETS 

Please do not purchase a ticket for your Essential Companion, if you have the +1 symbol on your Access Card/Pass. Once your application has been processed, we will provide this free of charge. Please follow instructions in the “Purchasing Accessible Tickets/Applying for Access” section. 

If you have any questions about your ticket and Essential Companion ticket, please contact us on accessgla@smmrsesscions.com or on 0141 674 9444. 

Please do not purchase a ticket for your PA/Companion. Once your application has been processed, we will provide this free of charge. Please follow instructions in the “Purchasing Accessible Tickets/Applying for Access” section.

 If you have any questions about your ticket and PA/Companion ticket, please contact us on accessgla@smmrsesscions.com or on 0141 674 9444.

Access to the accessible facilities will be allocated by the accessibility team, based on your requirements.  

We will have the following available:   

  • Raised Viewing Platform (raised, fully seated area – ideal for anyone requiring seating for the duration of the event)* 

  • Accessible Ground Level Viewing Area (ground level, mainly standing with option to take a rest on first-come, first-served basis seating at the back of the area – ideal for those who need a less crowded area and the option of sitting for a short period of time)* 

  • Essential Companion Ticket* 

  • Accessible Toilets* 

  • Assistance Dog* 

  • Accessible Parking (allocated on first-come, first-serve basis) 

  • Changing Places Facilities (upon request) 

  • Fridge Storage for Medication (upon request) 

  • BSL Performance Interpreters (upon request – at least 60 days in advance) 

  • Audio Description (upon request – at least 60 days in advance) 

  • Live Captioning (upon request – at least 60 days in advance) 

*subject to Nimbus approval. 

First Aid and Welfare will be available to all shows at Glasgow Summer Sessions  

We ask our toilet attendants and stewards to look out for 'I can't wait' cards for quick access to the toilets. 

We strongly advise planning your journey before leaving for Glasgow Summer Sessions. Specific travel information will be available on the website and sent out via email to Access customers prior to the event in the Accessible Information Guide. 

Please note: 

  • Spaces are allocated on a first-come, first-serve basis and are limited. 

  • Blue Badge Holders must have their badge present on the day to show a Steward. 

  • The Accessible parking area is free of charge. 

  • The Accessible Platform is uncovered so please dress appropriately for the Scottish weather. 

  • Please note that flicker, laser, strobe and other lighting effects may be used during the performances. 

  • For the comfort and enjoyment of all fans using the Accessible areas, smoking/use of e-cigarettes/vases is not permitted. 

    • The Essential Companion ticket is provided with the expectation that your Essential Companion is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation. 

    • In the instance of a site evacuation please ensure that your Essential Companion is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety. 

    • No abuse of the Essential Companion ticket and wristband or this wristband/ticket will be revoked. 

    • If you have an ‘I can’t wait’ card, please present this to the stewards for quick access to the toilets 

    • Please feel free to bring your own ear plugs. 

    • The Raised Accessible Platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance you may do so at the back of the platform. 

    • The Ground Level Viewing Area is located in front of the Raised Accessible Platform. This area is mainly standing with the option to take a seat for short breaks at the back of the area. It’s ideal for those who need a less crowded area and the option of sitting for a short period of time. While seated, please note that there may be standing fans in front of you 

We want our fans to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Accessibility Team by emailing: accessgla@smmrsessions.com  

  • Post: 272 St Vincent Street, Glasgow G2 5RL 

  • Phone: 0141 674 9444. 

  • Office opening times are: 10am – 6pm, Monday to Friday. 

Please note: we aim to respond to all email enquiries within five working days however, this may take longer during busy times. 

On show days, accessgla@smmrsessions.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.