WHAT'S ON
Southampton’s bustling Guildhall Square is well known as the Cultural Quarter of the City. Proud to be the hub of live music venues, museums, galleries, bars, cafes, and restaurants, this part of Southampton has developed immensely over the years to become a vibrant and arts enriched space.
2024 will see the square transformed into a buzzing live music hub welcoming artists from across the globe to form the highly anticipated 'Southampton Summer Sessions'.
Southampton Summer Sessions is subject to licence
EVENT INFORMATION
WHERE?
Guildhall Square, Above Bar St, Southampton SO14 7DU
WHEN
You can find out more on show dates HERE
IS THE EVENT OUTDOORS?
Yes, please ensure you dress for the weather and don’t forget your sun cream!
IF IT RAINS WILL THE CONCERT STILL GO AHEAD?
Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous. However, you cannot bring an umbrella, so please dress appropriately
WHAT IS YOUR POLICY FOR CHILDREN?
Under 16s must be accompanied by an adult aged 18 and over who has their own ticket. Children aged 2 and under can attend for free and don’t require a ticket. All other children must have a full price ticket to enter the festival.
CAN I BUY OFFICIAL MERCHANDISE?
Yes, if available, official merchandise will be available to purchase within the event.
CAN I BRING FOOD AND DRINK?
Food and drink are not permitted however there are food and drink concessions within the event.
1 x sealed water bottle is permitted per person max 500ml
1 x empty reusable water bottle is permitted.
There will be free water re-fill stations at the venue.
If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
CAN I BRING A DOG?
Animals are not permitted on site, with the exception of registered assistance dogs.
Please fill in this form if you are bringing a registered assistance dog.
CAN I BRING A CHAIR?
Chairs are not allowed into the area for any of the Southampton Summer Sessions concerts.
CAN I APPLY TO BE A TRADER?
Yes, please fill in this form.
One of the team will review and be in touch if necessary.
CAN I APPLY TO BE AN ARTIST AT SOUTHAMPTON SUMMER SESSIONS?
You can apply to perform at our festival by filling in this form.
One of the team will review and be in touch if necessary.
If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows
HOW CAN I APPLY TO BE A SUPPLIER?
Please fill in this form with the relevant information
This will be passed onto the relevant department who will be in touch if necessary.
HOW CAN I APPLY FOR CHARITY TICKETS AT MY UPCOMING EVENT?
You can apply for charity tickets by filling out this form.
One of the team will review and be in touch if necessary.
If you do not hear from us, unfortunately we were unable to carry out your request on this occasion.
TICKET INFORMATION
MOBILE/DIGITAL TICKETS
All Southampton Summer Sessions 2024 tickets are Mobile Entry – so your phone is your ticket! You MUST download your tickets before heading to the site. Please make sure to follow the instructions below before leaving for your event to ensure that your tickets can be scanned for entry regardless of the connectivity at the venue.
1. Download or update the latest version of the Ticketmaster app for the iPhone in the Apple App store or for the Android in the Android App store.
2. From the app, find your order in My Events.
3. View your tickets by tapping View Barcode. Screenshots of your barcodes won’t get you in.
Once you have viewed your tickets in the Ticketmaster App. Your ticket is automatically saved so it is always ready. Please ensure you do NOT log out of the app!
More information available HERE
PURCHASE OPTIONS
You are now able to pay for your tickets in instalments on Ticketmaster using Klarna.
Klarna offers two options to customers depending on your order value. You can either split your payments in to 3 instalments using the ‘Split by 3 option’ or using the ‘Slice It’ option you can pay in 6,9 or 12 instalments.
The Klarna payment plan options available for your order will display as you proceed to the checkout on Ticketmaster. Please ensure you read the Klarna terms and conditions before proceeding with your payments as you may be subject to a credit search and interest charges using the ‘Slice It’ option.
Find more information about the Klarna payment plan here:
I HAVE NOT RECEIVED MY TICKETS YET
If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster here
HAVING TROUBLE BOOKING ONLINE?
Please visit help.ticketmaster.co.uk
I CAN'T COME TO THE FESTIVAL ANYMORE; CAN I GET A REFUND?
Tickets are non-refundable. Please refer to the terms and conditions on the ticket agent’s website.
ACCESSIBILITY INFORMATION
HOW DO I PURCHASE AN ACCESSIBLE TICKET?
We want Southampton Summer Sessions to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options will be available:
Wheelchair Platform
Ambulant
Hearing Impairment
Essential Companion
Please note, should you require an interpreter for any concert please email your request to us HERE
If you have any questions, please contact us HERE
WHAT IF I REQUIRE AN ESSENTIAL COMPANION?
There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.
Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide HERE
If your request for an essential companion ticket is not approved, the access team can advise on the procedure.
TERMS AND CONDITIONS FOR ESSENTIAL COMPANION TICKETS
If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:
Any level of DLA
Any level of PIP
Medical professional’s letter
Armed forces independent payment
War disablement pension
D/Deaf or blind registration
Nimbus access card
Blue Badge – Only accepted as adequate evidence for accessible car parking.
Further information is available HERE
If you have any questions, please contact us HERE
WHAT IS AN AMBULANT TICKET?
An ambulant ticket is for customers who have a medical requirement for an essential companion to attend Southampton Summer Sessions.
Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket and to gain access to the accessible viewing platform.
ACCESSIBLE TOILETS
Accessible toilets are located at each toilet block.
ACCESSIBLE VIEWING PLATFORM
The wheelchair viewing platform has a limited capacity and is strictly for access customers plus 1 essential companion. A member of staff is located on each platform to offer any help that may be needed.
To purchase a ticket for the wheelchair viewing platform please purchase either an ambulant or wheelchair ticket depending on your requirements through Ticketmaster.
STROBE LIGHTING AND SPECIAL EFFECTS
Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.
MEDICAL
You are permitted to bring required medication into Southampton Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.
ASSISTANCE DOGS
Assistant Dogs are permitted on site. If you are required to bring a registered assistant dog.
Please contact us HERE if you are bringing a registered assistance dog so we can make sure your seats are suitable.
BRITISH SIGN LANGUAGE
If you require a BSL interpreter at a concert please contact us HERE
TEMPORARY IMPAIRMENTS
Please note that Southampton Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.
SAFETY AND SECURITY
FREE DRINKING WATER
There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the arena.
1 x sealed soft drink bottle is permitted per person max 500ml
1 x empty reusable water bottle is permitted.
If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
Please help Southampton Guildhall to reduce plastic and bring a re-usable water bottle if you wish.
WELFARE
There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.
MEDICAL
You are permitted to bring the required medication into the arena. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.
BAG POLICY
Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival.
PROHIBITED ITEMS
You can see our prohibited items below
CRIME PREVENTION
We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.
CAN I BRING AN UMBRELLA?
Umbrellas are not permitted as they obscure the view for others.
CAN I BRING A CAMERA?
Any cameras that are deemed as “Professional” will not be permitted into the arena.
Permitted:
Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)
Not Permitted:
Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks
CCTV
The event arena and surrounding areas are covered by CCTV.
RE ADMITTANCE POLICY
Once you leave the festival arena you will not be allowed back in.