Yes, if available, official merchandise will be available to purchase within the event.

Food and drink are not permitted however there are food and drink concessions within the event.

1 x sealed water bottle is permitted per person max 500ml

1 x empty reusable water bottle is permitted.

There will be free water re-fill stations at the venue.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Animals are not permitted on site, with the exception of registered assistance dogs.

Please fill in this form if you are bringing a registered assistance dog.

Chairs are not allowed into the area for any of the Southampton Summer Sessions concerts.

Yes, please fill in this form.

One of the team will review and be in touch if necessary.

You can apply to perform at our festival by filling in this form.

One of the team will review and be in touch if necessary.

If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows

Please fill in this form with the relevant information

This will be passed onto the relevant department who will be in touch if necessary.

You can apply for charity tickets by filling out this form.

One of the team will review and be in touch if necessary.

If you do not hear from us, unfortunately we were unable to carry out your request on this occasion.

If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster here 

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide HERE

If your request for an essential companion ticket is not approved, the access team can advise on the procedure.

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:

Any level of DLA

Any level of PIP

Medical professional’s letter

Armed forces independent payment

War disablement pension

D/Deaf or blind registration

Nimbus access card

Blue Badge – Only accepted as adequate evidence for accessible car parking.

Further information is available HERE

If you have any questions, please contact us HERE

An ambulant ticket is for customers who have a medical requirement for an essential companion to attend Southampton Summer Sessions.

Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket and to gain access to the accessible viewing platform.

Accessible toilets are located at each toilet block.

The wheelchair viewing platform has a limited capacity and is strictly for access customers plus 1 essential companion. A member of staff is located on each platform to offer any help that may be needed.

To purchase a ticket for the wheelchair viewing platform please purchase either an ambulant or wheelchair ticket depending on your requirements through Ticketmaster.

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

You are permitted to bring required medication into Southampton Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Assistant Dogs are permitted on site. If you are required to bring a registered assistant dog.

Please contact us HERE if you are bringing a registered assistance dog so we can make sure your seats are suitable.

If you require a BSL interpreter at a concert please contact us HERE

Please note that Southampton Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the arena.

1 x sealed soft drink bottle is permitted per person max 500ml

1 x empty reusable water bottle is permitted.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Please help Southampton Guildhall to reduce plastic and bring a re-usable water bottle if you wish.

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

You are permitted to bring the required medication into the arena. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival.

You can see our prohibited items below

We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.

Umbrellas are not permitted as they obscure the view for others.

Any cameras that are deemed as “Professional” will not be permitted into the arena.

Permitted:

Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)

Not Permitted:

Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks

The event arena and surrounding areas are covered by CCTV.

Once you leave the festival arena you will not be allowed back in.