Heather on the Hill | Edinburgh

BOX OFFICE OPENING HOURS

The Box Office opening hours will be confirmed closer to the event.

BOX OFFICE LOCATION

The location of the Box Office will be confirmed closer to the event.

VIP WRISTBANDS

The process for collecting VIP wristbands will be confirmed closer to the event.

OFFICIAL TICKET OUTLETS

The only official ticket outlet for this event is Ticketmaster.

No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the event.

TICKET DISPATCH

All tickets will be mobile tickets.

These will be available in your Ticketmaster app the week before the event.

MOBILE TICKETS

This event will be using Ticketmaster's SafeTix technology to provide powerful fraud and counterfeit protection. Your barcode will constantly change and screenshots of barcodes will not work. You must show the barcode in the Ticketmaster app. More info on SafeTix can be found here.

Please make sure you check your tickets within the latest version of the Ticketmaster app, and are logged into the app before you arrive at the venue as mobile data reception can be limited - doing this in advance through the app will ensure that you’ll be able to access them at the venue without connectivity.

Information on how mobile tickets work can be found here. If you’re having issues with downloading your tickets help can be found here. If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.

SAFE TICKET BUYING

We strongly recommend that you only purchase tickets through our official ticket partner Ticketmaster. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events.

We’ve seen customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket, you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan to Fan Exchange.

TICKET RESALE

We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.

BUYING TICKETS ON THE DAY

We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office or via Ticketmaster.

With mobile tickets you can have these delivered to your Ticketmaster app on your phone straight away saving you having to collect these at the box office.

Please note that our box offices will only be accepting card payments – cash will not be permitted.

ACCESSIBLE PLATFORM / FACILITIES WRISTBANDS

The process for collecting your accessible wristband will be confirmed closer to the event in our Accessible Information Guide.

PASSOUTS

Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re within the event site.

Persons aged 0-15 year olds must be accompanied by an adult 21 and over (1 adult minimum per 2 persons aged 0-15 years old).

Child ticket - For those 0-4 years old

Kids ticket - For those 5-13 years old

General Admission and VIP - For those 14+